Frequently Asked Questions
Is a reputable company because 1 we have been in this business since 1988 2 we are listed on the Tokyo Stock Exchange since 2004. 3 We are members of Association JUMVEA Japan Used Motor Vehicle Exporters and IATA International Association Auto Trade 4 You can regularly see our vehicles on the streets of many countries around the world 5 we ship thousands of vehicles every year and we have the confidence of thousands of customers worldwide.
Our professional buyers carefully select and buy certified auctions of quality vehicles, auto wholesale markets and selected partners to offer the best quality vehicles at an affordable price.
How often do you update your stock on the site.
We are updating our stock list every day at 6 Japan time 00 hours.
You can call us during the day, our opening hours are Monday to Friday between 7 and 00 hours 2 00 hours, Japan time Please click here for our contact information.
Our friendly sales team are always happy and ready to serve you anytime Please contact us by email preferred, but you can also contact us by phone, fax and Skype Please click here for contact information.
There are five steps to purchase a used vehicle from your vehicle 1 Select 2 Order a free quote 3 Complete payment vehicle 4 comes 5 You Receive your vehicle and drive Learn more about five easy steps to buy a vehicle.
It is simple and easy from our web page, you can search your vehicle by type or Brand You can also search by price or year of the vehicle to find the right car for your needs.
You can download our stock lists updates to our downloads page and print them if you wish Click here to access the download page.
Can I ask for a vehicle that is not on the list.
Yes, there are 2 ways to request a vehicle you want to buy, if it is not available in our stock 1 Use the special request of the page of your member, you must be a member of this 2 Contact directly our staff sale.
How can I get more information on the state of the car, I'm interested.
If you have a specific question about a vehicle, you can contact our sales team Please stock S N ready reference number.
How do I know if the vehicle is suitable for my country.
Our commercial team will inform you if the vehicle is not suitable for your country, you can see important information on your country regulations in the quotation page when you select your port Country However please check with local authorities before import, because it is impossible for us to track all local regulations since they are constantly changing, it is the importer's responsibility to confirm the importation regulations of the country of final destination.
Our website shows the FOB price of the vehicle for our entire stock This is the price of the vehicle documentation and compared it does not include shipping, insurance and other costs.
In order to check the total price of a vehicle, enter the vehicle page, then click the Check the total price button Select the final destination and the options you want to see the total price of the vehicle on the right side of the page in special cases the shipping costs can not be automatically calclulated please complete the order and send you a free invoice with the total supply in one business day.
How can I get a pro forma invoice with free quotation.
You can quickly request a free pro-forma invoice directly from our Web site Open the vehicle details page you want, then click Check the total price Follow the instructions on the following pages and send you a FREE bill pro -forma an hour's time you can also download and print the complete order form and fax or email to us, we send an email or fax proforma immediately one business day Click here to download an invoice Order form.
When applying for a free invoice online, we will send the invoice to an hour of time for orders made by mail or fax, we will invoice within one business day.
Invoice price includes 1 in CIF price of the vehicle, including the cost of documentation 2 shipping and handling 3 Warranty 4 mandatory inspections at the request of your country 5 Options you requested.
the invoice price in FOB terms includes 1 vehicle, including documentation costs 2 Vanning when the shipping container.
Please note that the price does not include clearing fees and taxes when the vehicle reaches the final destination, unless otherwise noted.
CIF is one of the most common international commercial terms it stands for Cost, Insurance and Freight This includes the cost of the vehicle, insurance and transportation costs to the port of destination The responsibility of the vehicle passes the final owner once the vehicle is loaded on the ship.
FOB stands for Free On Board is the cost of the vehicle and the documentation it does not include freight, insurance, or other expenses.
You can choose between 150 Delivery Extended Warranty, recommended shipping and Basic warranty US 50 These guarantees were formerly called Silver coverage and standard cover Click here for more details about our types and warranty conditions.
The JAAI inspection is a paid certification of the quality of the vehicle approved by Japan Auto Appraisal Institute JAAI In some countries, the government requires JAAI inspections for imported used vehicles without JAAI inspection, you will pay a penalty.
The JEVIC inspection is a paid certification of the quality of the vehicle approved by the inspection of export vehicles JEVIC Japan Center In some countries, the government requires JEVIC inspection for imported used vehicles without JEVIC inspection, you will pay a penalty.
Roadside inspection RWI is a Quality Certification signature paid to the quality of the vehicle in some countries, the Government requires RWI inspection for imported used vehicles without RWI inspection, you will pay a penalty.
The recipient is the person entitled to the goods listed on the bill of lading and all documents relating to the vehicle we provide.
email address is where we will send your shipping documents.
Shipping by RoRo Roll on-Roll off refers to shipment done with vessels where vehicles are loaded and unloaded by driving them in and out of the ship All vehicles are secured in their respective bays and are isolated from the elements during crossing the sea shipmenst these are generally faster and less expensive than Ro-Ro shipments container shipments are available for each destination.
During the shipping containers, vehicles are loaded and secured in a container large canister standard size container transport is very safe and covers almost all the sea ports of the world, it is usually more expensive and slower than Ro-Ro shipments by default, we provide quotes for shipments in containers 20 feet long 40-foot containers are also available on request and can be useful for the purchase of several vehicles.
Vanning is the loading process and professionally set up, the vehicles inside a container to avoid damage in case of adverse weather conditions during transportation to the ship.
Final destination defines the country where you register your vehicle.
We accept payment via PayPal and Telegraphic For more information, please see our Payment.
All orders must be paid in full before you can start the shipping process, we will begin the process of shipping arrangement once our bank confirms that the payment has been received.
Payment must be paid in US dollars, as indicated in our invoices If you pay in another currency Yen Euro UK Pound Japanese please contact us after receiving the invoice and before completing the payment.
We can accept payments in installments We ask the final balance confirmed within three weeks from the first installment of the vehicle price If you want to pay in installments, please contact us before beginning the payment.
How do I know when my payment has been deposited into your account.
It is very important that you provide proof of payment to secure your order Once the payment has been made, please send us a confirmation of payment together with the pro forma invoice number or your number given customer by email or fax 81-52-219 -9025 once your payment is confirmed in our account, our sales staff will notify you by email.
How long does it take for my payment to reach Japan.
After completing the payment, it usually takes 1-7 days for the funds reflected in our account, we check constantly our account and we write you a confirmation email as soon as funds are here Please always indicate your invoice number when you make a payment, to avoid problems in identifying when it happens to us.
We export to all countries which allows the importation of used vehicles from Japan.
The physical address is a requirement that was established by the shipping companies and courier companies that will be involved in the delivery process Discrepancies regarding destination details can cause delays So it is better to ensure the correct details consignee are listed We understand many nations do not have a physical address if there is no physical address where you live, please include your street or building name and provide more near the name of the village or town and the PO box address.
After receiving your payment, we will immediately start the booking and shipping procedure On average it takes two weeks to book the ship, then about two to six weeks for the vessel to arrive at your destination port time of booking and sailing can vary greatly depending on the destination and shipping company we are not able to guarantee in all cases contact us before please complete a purchase if you have special needs concerning the delivery of vehicle.
After shipping companies confirm the booking of the vessel for your vehicle, our shipping department will send you the estimated time of departure and ETD estimated time of arrival ETA The waiting time for booking is on average 2 weeks Once you have been informed of the date of shipment, you must contact your local clearing or shipping agent to confirm the final arrival date and arrange for your vehicle.
We will send the B L lading, commercial invoice and other necessary documents specific to your country at your specified recipient address or clearing agent.
We will send you the shipping documents via express courier DHL etc few days after the vessel with your vehicle leaves Japan Delivery usually takes seven days.
Can I track my documents once they have been sent.
Yes, you can track your documents We usually use DHL for sending documents They provide a tracking number on each package You can use this number to track the package on the DHL tracking system.
Once the vehicle arrives at the port, it will be your responsibility to perform customs clearance If you are not able to clear the vehicle personally, you can hire a local agent to perform customs clearance Please contact your local clearing agent for the necessary steps to follow well in advance of the car's arrival for vehicles with Durban as the destination port, the use of a clearing agent is compulsory please us say your favorite clearing agent If you do not know the agent, please contact us and we will introduce our preferred agents.
What do I have to pay once I receive the vehicle.
Upon receipt of the vehicle, you have to pay port clearing charges, import duties and taxes and any additional fee requested by your country or the destination port Please check with local authorities or a good clearing agent for details.
Should I do an interview on the vehicle after arriving from Japan.
Each vehicle in use and on arrival at the final destination in many cases has not been used for a long period indicated Here are some precautions we recommend you follow to ensure a safe and secure driving.
GENERAL INFORMATION -Check the engine oil, cooling water, level transmission oil and power of -Because belts shipping regulations, the car comes with a limited amount of fuel We recommend to fill the vehicle before starting the engine -If the battery is low, the vehicle may need to be jump-started using cable -When your safety, please check the conditions of the tires and brakes before long original route.
STARTING THE VEHICLE 1 Turn the key first position without starting the engine and check that all the witnesses turn on 2 Crank the engine to start 3 Ensure that all the LEDs turn off If a red light remains lit please do check the vehicle 4 Run the engine at idle for about 10 minutes to warm make sure you pay attention to the temperature gauge and the vehicle's cooling system is working properly 5 After engine warm up, you can drive the vehicle S 'please drive slowly and if a particular problem your vehicle checked immediately.
When checking the quality of our inspectors check the conditions of the vehicle Unless otherwise indicated mechanical problems are fixed before the sale The rating is decided after the count of all scratches, dents and vehicle defects.
We do not manipulate the mileage of the vehicle in all cases and for any reason the mileage of some vehicles are sometimes extremely small, but it is possible in Japanese cities where people mainly depend on public transportation.
If you need a guaranteed stereo that works in your country, we recommend that you buy one of our stereo options.
making level stereo includes an original car audio check of the vehicle and install a Band Expander to match the FM frequency in your area Please consider that the receiving frequency is 14 MHz more than the stereo displays.
When you choose Package Maintenance, we will perform maintenance on the following vehicle-Installation of the new oil filter; Air filter -installation; -change oil engine with a new one.
When you choose a new installation of tires, we change the tires installed in the vehicle with all new Due to the regulation of shipping companies, we can not send old tires along with the vehicle.
The Trust Company control certificate is an official document in English certifying the results of our inspection of vehicle control points are the engine oil, water, transmission shafts, transmission, exterior panels, windows, lacquer, tires, Interio, and other areas we will send the certificate and other shipping documents for your car.
The vehicle will come with a stereo so I don t choose a stereo option.
If you don t choose a stereo option, we will send the vehicle with stereo as if a stereo was already installed, we will leave, but we will verify or guarantee its functionality in all cases, the original system Japanese and the radio does not work in your country due to different frequency settings in Japan.
The vehicle year is the year of first registration of the vehicle in Japan This is the legal year of the vehicle in Japan and appears on all documents of the vehicle itself In Japan, vehicle production year are not disclosed and can sometimes differ from the year of first registration of the vehicle.
year is the year of manufacture seatbelts seatbelts It makes no legal sense in Japan, but can be used to determine the age of the vehicle by the authorities in some countries.
Each vehicle has at least one key when the spare keys are available, we send the same time as the vehicle.
The vehicles are Japanese domestic models are equipped with an English user manual You can get a translation on the Internet.
The majority of vehicles produced in Japan have petrol engines Consequently, diesel cars are rare and tend to be more expensive Click here for all diesel vehicles available.
Japan is a country RHD if the Japanese do not produce LH drive Japanese vehicles for the domestic market in Japan we sometimes driving vehicles left of Europe and America or in stock Click here to see all vehicles available LHD.
Why are there so few manual vehicles.
The majority of vehicles produced in Japan have an automatic transmission As a result, manual transmission cars are rare and tend to be more expensive Cleick here to see all available vehicles with manual transmission.
Does the GPS navigation system installed in the work vehicle in my country.
No, the GPS navigation system installed in vehicles from Japan works only in Japan, it is impossible to update its maps for different countries.
No, membership does not have to consult our stock lists and prices, however, we strongly recommend that you become a member to the following advantages 1 Easy and quick control - You enter your details once 2 Easy tracking - Keep track of the shipping status of your vehicle purchase 3 online special request - You can make special requests online.
We always update our site to make your shopping experience easier and more enjoyable Registration as a member to put the power in your hands, allowing you to find the information you need without having to send an e- email or call 1 100 is 2 free Quick and easy controls - You enter your details once 3 easy Tracking - Keep track of the delivery status of your vehicle purchased 4 online special request - You can make special requests online.
There are two ways to sign up as a member 1 From Login in the upper left corner Top Page 2 When you go through the checkout process, you will be asked a membership registration Once you have signed, your username and password will be immediately sent to your registered email address.
Your username and password will be sent immediately by automated e-mail after you submit your registration Please enter your correct email address so your user ID and password are received in order.
To recover your user ID or create a new password please go to the user ID password recovery page.
You do not need an email address to view our stock lists and prices An email address is however necessary if you want to control a vehicle.
I want to receive your newsletter, how do I subscribe.
There are two ways to subscribe to our newsletter 1 Enter your email address in the form placed near the bottom of our home page 2 Register as a member and subscribe to our newsletter.
I do not want to receive newsletters more How do I unsubscribe.
To unsubscribe from the newsletter please click here and enter the email address you want to cancel the form Click here to access the unsubscribe page.
Can you provide parts for Japanese cars for overseas market and not imported directly from Japan.
parts of the overseas model are not available in Japan for models of parts overseas are sold in the country where the new vehicle was sold in case the number of rooms available, we may be able to find compatible parts in Japan.
Could you send us the pictures of the rooms to make sure that any of the parties are the ones I need.
We are sorry but we can not take photos of the rooms because we supply them from our suppliers only after completing your order we do our best to get the right parts in getting details and diagrams to check well the points we sell.
Yes, we accept payment by credit card for spare parts orders If you wish to pay by credit card please contact our spare parts team and follow their instructions.
How long does it take to deliver parts to my address.
Delivery of parts by air mail normally takes 5 days 1 week Delivery of sea freight to the destination port takes about a month, a month and a half.
Can you ship the parts inside the car I'm buying.
No, we can not ship the parts inside a vehicle unless the vehicle is delivered by the container method and in your name.
Yes, we can send parts by air or sea-mail address This is not recommended, as these methods are not traceable and can not be guaranteed.
Air freight seems particularly expensive, but it is fast, safe and traceable Our courier freight rates are much more reasonable than regular rates for we agree on very favorable terms for bulk orders.
defective parts provided based on erroneous informaton are not refundable.
Parts sold in Japan are guaranteed for domestic use we can not offer any guarantee on them to avoid any inconvenience, we check all the parts before packaging to ensure you get the right quality parts.
3F, Sakae Bldg VT 10/03/32 Nishiki, Naka-ku, 460-0003 Nagoya, Japan.
HelpFrequently questions, asked, vehicle quality certification, Government, REQUIRED country imported used vehicles.
Аскхед Керд, Махараштра 410507, Индия